Answer from permitted context
Use approved knowledge and connected business data within the user's access boundaries.
All products Governed conversational AI
Dialogue
A conversation with context.
Conversational AI for customer and employee channels, designed around approved knowledge, business rules and human handoff.
Product conceptProposed capability scope
Give every conversation an approved source and a path to a person.
↓The capability
Give every conversation an approved source and a path to a person.
Designed for
Employee services, customer operations and knowledge owners.
Apply the business rules
Shape responses and permitted actions around the organisation's agreed policies.
Hand over with context
Route unresolved requests to a person with the conversation and the remaining question.
A business application
Help an employee understand an initiative approval process and find the responsible reviewer.
Illustrative use case, shaped to the organisation and agreed scope.
Illustrative workflow
Answer, clarify or escalate.
The sequence below shows the intended operating model. It is an example, not a live product demonstration.
- 01
Bring the context
A user question, approved policy content, relevant authorised data and channel rules.
- 02
Put intelligence to work
Retrieve the relevant information, prepare an answer or identify the need for clarification or handoff.
- 03
Keep people in command
Policy owners approve the permitted response scope. A responsible person handles exceptions and restricted decisions.
- 04
Make the result usable
A contextual answer or a handoff containing the question, relevant information and unresolved issue.
When something needs attention
An unsupported or restricted request is escalated rather than answered beyond the permitted scope.
Built around a
clear agreement.
Proposed capability scope. Channels, source access, response quality, handoff behaviour and permitted actions require implementation and testing.
For each initiative, the scope defines authorised inputs, integration access, accountable owners, acceptance criteria and ongoing support.
Better connected.
All productsWhat could Dialogue make possible for your organisation?
Discuss Dialogue