Capture the conversation
Transcribe speech and prepare structured summaries of the interaction.
All products Speech and conversation intelligence
Voice
Hear what matters.
Speech intelligence for transcription, multilingual voice experiences, summaries, sentiment estimates and quality review.
Product conceptProposed capability scope
Turn spoken interactions into evidence teams can use.
↓The capability
Turn spoken interactions into evidence teams can use.
Designed for
Customer insight, quality, operations and communications leaders.
Find themes and review signals
Surface recurring topics, sentiment estimates and potential quality or policy issues.
Support voice across languages
Design multilingual voice interactions around the task and its human review requirements.
A business application
Review authorised customer or stakeholder conversations for recurring needs, commitments and quality concerns.
Illustrative use case, shaped to the organisation and agreed scope.
Illustrative workflow
From conversations to a reviewed insight brief.
The sequence below shows the intended operating model. It is an example, not a live product demonstration.
- 01
Bring the context
Authorised recordings, supported language settings and agreed quality criteria.
- 02
Put intelligence to work
Transcribe, summarise and group themes; flag interactions that may need closer review.
- 03
Keep people in command
Reviewers check the original conversation before accepting quality findings or acting on sentiment signals.
- 04
Make the result usable
Reviewed transcripts, summaries, theme reports and a list of follow-up actions.
When something needs attention
Unclear audio and uncertain interpretations are referred for review.
Built around a
clear agreement.
Proposed capability scope. Languages, latency and accuracy require validation. Sentiment estimates are review aids; they do not establish a person's actual emotions or compliance outcomes.
For each initiative, the scope defines authorised inputs, integration access, accountable owners, acceptance criteria and ongoing support.
Better connected.
All productsWhat could Voice make possible for your organisation?
Discuss Voice